BANGUN, A. .; JUNAIDI, S. Evaluation of Logistics Service Quality Using the Zone of Tolerance (ZOT) Method: An Empirical Study of a Local Logistics Transportation Company in Makassar, Indonesia. Journal of Managerial Sciences and Studies, [S. l.], v. 4, n. 1, p. 1331–1339, 2026. DOI: 10.61160/jomss.v4i1.126. Disponível em: https://jomss.org/index.php/jomss/article/view/126. Acesso em: 4 jun. 2026.