PRANOTO, A.; REDOUANE, L. Innovation Strategy, Service Quality, Operational Performance, and Customer Loyalty in an Indonesian Freight Forwarder Company. Journal of Managerial Sciences and Studies, [S. l.], v. 4, n. 2, p. 1492–1504, 2026. DOI: 10.61160/jomss.v4i2.136. Disponível em: https://jomss.org/index.php/jomss/article/view/136. Acesso em: 11 jul. 2026.