Bangun, Adi, and Sulton Junaidi. 2026. “Evaluation of Logistics Service Quality Using the Zone of Tolerance (ZOT) Method: An Empirical Study of a Local Logistics Transportation Company in Makassar, Indonesia”. Journal of Managerial Sciences and Studies 4 (1):1331-39. https://doi.org/10.61160/jomss.v4i1.126.