Bangun A, Junaidi S. Evaluation of Logistics Service Quality Using the Zone of Tolerance (ZOT) Method: An Empirical Study of a Local Logistics Transportation Company in Makassar, Indonesia. jomss [Internet]. 2026 May 31 [cited 2026 Jun. 4];4(1):1331-9. Available from: https://jomss.org/index.php/jomss/article/view/126